CSA statistics
| Cases |
| |
Mar 2005 |
Mar 2008 |
Mar 2009 |
| Total number of cases handled by the Agency |
1.3m |
1.4m |
1.3m |
| Number of current scheme cases |
400,800 |
683,100 |
688,900 |
| Number of old scheme cases |
943,700 |
674,700 |
590,400 |
| Number of cases where child maintenance yet to be calculated |
313,700 |
129,900 |
56,000 |
| Number of cases assessed and no maintenance due |
414,000 |
423,800 |
417,500 |
| Number of cases where maintenance due |
642,100 |
840,100 |
841,200 |
| Number of cases where parents were asked for money but didn't
pay |
140,900 |
175,100 |
165,300 |
| Number of cases where parents paid |
403,800 |
561,400 |
593,100 |
| Number of new applications received in month |
25,300 |
21,700 |
7,700 |
| Un-cleared cases |
313,700 of which:
- 225,600 current scheme
- 88,100 old scheme
|
129,900 of which:
- 107,000 current scheme
- 22,900 old scheme
|
56,000 of which:
- 49,200 current scheme
- 6,800 old scheme
|
| Average maintenance assessment |
The average amount of child maintenance non-resident parents are assessed to pay in March 2009 is £20 per week including nil assessments, and £34 per week excluding nil assessments. |
| Average monthly amount of maintenance |
£93.9m per month for the 12 months to March 2009, an increase from £84.1m last year |
| Money and debt |
| Money to children |
Mar 2005 |
Mar 2008 |
Mar 2009 |
| Cases where maintenance received through the CSA or paid direct
to the parent with care |
403,800 |
561,400 |
593,100 |
| Children benefit from payments of child maintenance |
561,100 |
749,300 |
779,800 |
| Money collected or paid direct to the parent with care after parents asked us to work out the amount
of child maintenance |
£798m |
£1,010m |
£1,132m |
| Money paid direct to parent with care after parents asked us to work out the amount of child maintenance |
£214m |
£326m |
£365m |
| Money collected through the Agency's collection services |
£585m |
£684m |
£767m |
| Debt |
2006/2007
|
2007/2008 financial period:
|
|
| Other statistics |
| Staffing |
9,200 as at March 2009 down from 9,500 a year ago |
| Telephony |
- We receive over 5 million phone calls each year
- In the 12 months to March 2009 we answered 99% of calls available to employees to answer
- Average waiting time (Year to March 2009) for current system cases is 15 seconds (improvement from 22 seconds for 2007/2008 financial year.)
- Average waiting time (Year to March 2009) for old system cases is 9 seconds (improvement from 12 seconds for 2007/2008 financial year.)
|
| Operating costs |
Our net operating cost for the 2007/2008 financial year was £563.2m. For the period Year to March 2009 we collected £767m and a further £365m was paid direct to the parent with care after they had made an application to us (a total of £1,132m.) |
| Average age of parent with care |
37 years (March 2009) |
| Average age of non-resident parent |
40 years (March 2009) |
| Employment status of non-resident parent |
Self employed (March 2009) 8%
Employed (March 2009): 43%
Unemployed (March 2009): 49% |
Latest QSS figures have been updated to include all payments collected or arranged by the Agency. Previously cases were only
counted as 'benefiting children' if the money was collected from the Non Resident Parent (NRP) electronically and not clerically.
The new method counts all cases where maintenance is collected regardless of the method. These revisions are part of an ongoing
process of improvement, ensuring the information is more robust and meaningful.
