CSA statistics
| Cases |
| |
Mar 2005 |
Jun 2007 |
Jun 2008 |
| Total number of cases handled by the Agency |
1.3m |
1.4m |
1.4m |
| Number of new scheme cases |
400,500 |
616,200 |
697,000 |
| Number of old scheme cases |
946,100 |
744,000 |
658,700 |
| Number of cases where child maintenance yet to be calculated |
292,400 |
154,900 |
108,300 |
| Number of cases assessed and no maintenance due |
414,000 |
420,800 |
422,800 |
| Number of cases where maintenance due |
640,100 |
784,500 |
824,600 |
| Number of cases where parents were asked for money but didn't
pay |
140,900 |
170,600 |
174,000 |
| Number of cases where parents paid |
403,800 |
520,800 |
575,900 |
| Number of new applications received in month |
25,300 |
26,100 |
24,100 |
| Un-cleared cases |
315,800 of which:
- 225,300 current scheme
- 90,500 old scheme
|
171,500 of which:
- 135,100 current scheme
- 36,400 old scheme
|
115,000 of which:
- 91,300 current scheme
- 23,700 old scheme
|
| Average maintenance assessment |
The average amount of child maintenance non-resident parents are
assessed to pay is £22 per week including nil assessments, and
£35 per week excluding nil assessments. |
| Average monthly amount of maintenance |
£87.5m per month an increase from £76.4m last year |
| Money and debt |
| Money to children |
Mar 2005 |
Jun 2007 |
Jun 2008 |
| Cases where maintenance received through the CSA or paid direct
to the parent with care |
403,800 |
520,800 |
575,900 |
| Children benefit from payments of child maintenance |
561,100 |
703,100 |
768,000 |
| Money collected or paid direct to the parent with care after parents asked us to work out the amount
of child maintenance |
£798.3m |
£916m |
£1,050m |
| Money paid direct to parent with care after parents asked us to work out the amount of child maintenance |
£213.6m |
£294m |
£337m |
| Money collected through the Agency's collection services |
£584.7m |
£622m |
£713m |
| Arrears collected as a percentage of amount due. |
- Overall 25%
- New scheme 22%
- Old scheme 27%
|
- Overall 40%
- New scheme 29%
- Old scheme 51%
|
- Overall 59%
- New scheme 41%
- Old scheme 85%
|
| Debt |
2007/2008 financial period:
|
| Other statistics |
| Staffing |
9,500 down from 11,000 a year ago |
| Telephony |
- We receive over 5 million phone calls each year
- In the 3 months to June 2008 we answered 99% of calls available to employees to answer
- Average waiting time for current system cases is 20 seconds (improvement from 22 seconds for 2007/2008 financial year.)
- Average waiting time for old system cases is 10 seconds (improvement from 12 seconds for 2007/2008 financial year.)
|
| Operating costs |
Our net operating cost for the 2006/2007 financial year was £520.3m. For the same period we collected £614.1m
and a further £284.1m was paid direct to the parent with care after they had made an application to us (a total
of £898.1m.) |
| Average age of parent with care |
37 years |
| Average age of non-resident parent |
39 years |
| Employment status of non-resident parent |
Self employed: 8%
Employed: 44%
Unemployed 48% |
Latest QSS figures have been updated to include all payments collected or arranged by the Agency. Previously cases were only
counted as 'benefiting children' if the money was collected from the Non Resident Parent (NRP) electronically and not clerically.
The new method counts all cases where maintenance is collected regardless of the method. These revisions are part of an ongoing
process of improvement, ensuring the information is more robust and meaningful.
