People
- How many people does the Child Support Agency (CSA) employ?
- What is the average number of days' sick absence?
- Many parents claim they cannot get through to the CSA on the phone - what are you doing about this?
Q. How many people does the Child Support Agency (CSA) employ?
A. The CSA currently employs 9,500 people, down from 11,000 a year ago.
Q. What is the average number of days' sick absence?
A. In the 12 months to May 2008 average sickness absence was 12.2 days.
Q. Many parents claim they cannot get through to the CSA on the phone - what are you doing about this?
A. There has been a significant and sustained improvement since 2004/05, and we are now comfortably exceeding the CSA and Departmental standards with respect to waiting times and the percentage of calls answered.
At the end of June 2008 performance showed that we answered 99% of telephone calls available to employees to answer. The average waiting time is 20 seconds (current scheme cases) or 10 seconds (old scheme cases).
