If either parent thinks that the decision is wrong or that we have overlooked some important facts or evidence, they should get in touch with us. They can find the address and phone number on the front page of the letter telling them about our decision.
The parent should say why they think the decision is wrong and ask for it to be looked at again. We will be able to explain the reasons for the decision and change it if it is wrong. If the decision is changed, we will send both parents a letter to confirm the new decision. We will also tell them if we have not changed our decision.
Either parent can ask someone to contact us on their behalf, but they must have told us in writing that someone else is representing them.
Either parent can dispute and also appeal against a new decision. If they want to do so, they must appeal within one month of the date of the letter that tells them about our new decision.
While a decision is being looked at again or appealed against, it will stay in force. The non-resident parent must still pay child maintenance until the issue is sorted out.
Information about the more formal process of appealing can be found here: Information about appeals .
Page topRelated information
Other websites
- How to Appeal - A guide from the Tribunals Service designed to help you understand the appeals procedure
